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We all know the "Deer in the headlights look!" It's the look when your boss asks a question you weren't expecting or when a client does their homework and asks a question you hadn't anticipated
For many years it was thought, if you just hire the smartest people, your company would be successful. The truth of the matter is success in business largely comes from employees high in Emotional Intelligence. If your company missed it's numbers this fiscal year, look and see if your people are missing these traits.
Always provide value - It's one thing to know what you know but it's another to help your customers know what they need to know to succeed
Become an articulate speaker - People pay attention more when they are impressed with a person's speaking ability. Who can you think of that speaks well. Brian Williams on MSNBC comes to mind for me
Return calls within 24 hours - Everyone is busy, returning calls within 24hrs shows you respect their time
Just like post call reflection, we should reflect on the image we leave after each call. Here are five attributes you would probably be honored to have attached to your name.