Today's Thought: Seven top actions you should do for your customers that carry much more weight than anything you can say to them

1. Return calls within 24 hours - Everyone is busy, returning calls within 24hrs shows you respect their time
2. Do not over promise - Over promising and under delivering is one of of the worst things a sales person can do
3. Check the validity of your response - Ask people if your response answered their question, is it what they were looking for, or did it meet their need?
4. Follow up - You would think everybody does this, but they don't.
5. Send a "Thank You" note - This is a lost practice today, people appreciate a kind gesture.
6. Thank them for their time - Courtesy is always an appreciated behavior and it may give you a second chance if the first attempt was not successful.
7. Be polite - Once again, not everyone checks their attitude at the door. It's good practice to maintain a level of decorum.

Success is measured by what you do not what you say.